How to contact us ?


You contact us either by e-mail: maroquineriegrandrue@gmail.com, or by phone 09 81 47 83 58 (opening hours from Tuesday to Friday
10 a.m.-00 p.m. and 12 p.m.-00 p.m., excluding public holidays).


I asked customer service a question. How quickly will customer service respond?


If you contact us by e-mail, a response will be sent to you within a maximum of 24 hours.


Do I have to create an account to order?


It is not necessary to create an account to order.

 
What are the shipping fees ?


You will find the shipping rates in by clicking here .

What countries do you deliver?

No particular restriction. However, orders outside the EU are subject to special scrutiny. If we have any doubts about the completion of the order, we reserve the right to cancel it. 


Do you deliver in the DOM TOM?


We ship to overseas departments and communities (Guadeloupe, Martinique, Guyana, Reunion, Mayotte). The shipping rate applied is that of international shipments.


What is the shipping time?

You will find the deadlines routing en by clicking here .

Are the items on sale really in stock?


The items offered on the site are physically in our stock. This allows us to deliver our customers quickly after placing the order. The stock inventoried on the site may also If an inventory error affects a customer's order, we inform the customer during the day and him to cancel his order. If the latter wishes to maintain it, we indicate the necessary waiting period.


Can you deliver to a different address than the billing address?


For France, we can deliver to another address in France different from the billing address. For European Union (EU) countries, we can deliver to a different address in the same country. For this, it is imperative that the recipient is the same person as the billing address and that the means of payment used is in his name. Internationally, we do not deliver to an address other than that of the invoice.


How do I get my purchase invoice?

We do not print paper invoices for reasons of economy. You can download your invoice at any time. 

After placing an order on the site, an order confirmation email is sent to you. On this email, a link allows you to download the invoice in PDF format. If you cannot recover the invoice, make a request to the maroquineriegrandrue@gmail.com customer service which will send it to you by email.


What means of payment yourself?


We have several ways to pay for your order. You can pay by credit card or debit card from the VISA, MASTERCARD, American Express, Apple Pay or PayPal networks.
If you pay with a VISA or MASTERCARD, we offer you the possibility of paying your order in 3 installments, free of charge.
You can pay by bank transfer. Choose this payment method at checkout. After validation, we will communicate our direct debit to you (IBAN and BIC) to transfer the amount of the order to us. Please note, this payment method is longer because the order cannot be processed after receipt of payment.
You can pay by check (only for France). Choose this payment method at checkout. After validation, send your check to the following address: Maroquinerie Grand Rue 89 bis, grande rue 54000 NANCY. Please note, this means of payment is the longest because the order can only be processed 8 days after the check has been cashed.


Can I pay by bank transfer?


We do not accept SWIFT transfers from countries outside the EU zone. You can pay by bank transfer, if you are in an EU country. To do this, choose this payment method in the cash register. After validation, we will communicate our direct debit to you (IBAN and BIC) to transfer the amount of the order to us. Please note, this payment method is longer because the order cannot be processed after receipt of payment.


Can I pay by check?


We accept payment by check issued in France only. We do not accept checks outside of France, even for delivery in France.
You can pay by check (only for France). Choose this payment method at checkout. After validation, send your check to the following address: Maroquinerie Grand Rue 89 bis, Grande rue 54000 NANCY. Please note, this means of payment is the longest because the order can only be processed 8 days after the check has been cashed.


Can we pay an order in installments?

We do not offer this possibility.

Do you have a point of sale to go to?


If you want to see, touch or try an item, you can go to the store located at 89 bis, grande rue 54000 Nancy

What are the opening hours of the store?


La Maroquinerie Grand Rue, 89 bis grande rue in Nancy is open Tuesday to Saturday from 10 a.m. to 00 p.m. and from 12 p.m. to 00 p.m. Sunday from 10 a.m. to 00 p.m. on flea market days.


Can you make gift wrapping?


We can respond to this particular wish, for this please send an e-mail to maroquineriegrandrue@gmail.com after confirming your order. We do not charge a fee for this service.


Is it possible to place an order without VAT?


Our deliveries of goods in France and in EU countries are subject to French VAT. The prices displayed on the associated site 20% French VAT. If you live in a country outside the EU, prices will be calculated exclusive of tax (excluding VAT) in the cashier at the time of payment.
To be able to benefit from this exemption, the order must be shipped outside the European Union (EU). We will attach to the package a CN22 / 23 form in lieu of proof of export. You will then be liable for the payment of taxes and customs duties of your country of residence.

Where can I enter my promotional code?


Promotional codes must be entered in the cashier when confirming your order. You can enter several promotional codes for the same order.


I have a credit note. How to enter it on my order?


In case of having, we have communicated a code to you. This must be entered in the cash register in the same place as the promotional codes. The amount of the credit will be deducted from the total amount of the order.

I saw an item in your store that I cannot find on the website.

 

Can I order it remotely?


We have a lot of items in the store that are not on the website. In this case, contact us by phone or e-mail, we can prepare the order for you. You will then receive an e-mail, resuming your order, in which a link you wish to pay and enter the delivery address.


I want to make a purchase on behalf of a company. How to do ?


When you have an account, you do not have the option to enter company information. Contact Customer Service who will fill in the information for you.

I wish to return the items ordered. How should I do it ?


If you choose to return 1 or more item (s) to us. You must make the request within 14 days after the first presentation of your package. This request must be made to Customer Service by email to maroquineriegrandrue@gmail.com. Upon receipt of the request, Customer Service will send you a parcel return slip. You then have 72 hours to post the return package. Returned items must not be used and in their original packaging and accompanied by gifts. Upon receipt and after verification of their condition, the item (s) will be refunded to you.


Is it possible to make an exchange?


It is possible to request an exchange within 14 days of the first presentation of your package. After your request, you have 72 hours to post the return package.


How much time do we have to make an exchange?


14 days to make the request to customer service then 72 hours to return the item.


How to maintain my articles?


Leather goods have provided a little maintenance. We offer a range of cleaning products on the site. The proper use of each of them is well detailed. If you have any hesitation or a question relating to the maintenance, ask Customer Service: maroquineriegrandrue@gmail.com


Do you provide after sales service?


We provide after-sales service for all items sold at our store and on the website.
Outside the scope of the manufacturer's warranty, we can perform a chargeable repair of an item. To do this, please contact Customer Service by e-mail with a description and photos of the problem encountered. If the item is repairable, we will tell you the cost of the repair and reshipment. The cost of sending the article is at your expense.
As part of the coverage by the manufacturer's warranty, ask Customer Service by e-mail maroquineriegrandrue@gmail.com with a description and photos of the problem encountered. Customer service will decide on receipt of your request. If so, Customer Service will open an after-sales service file and send it to the product manufacturer. The manufacturer's instructions will help you solve the problem.