How to contact you?


You contact us either by e-mail maroquineriegrandrue@gmail.com, or by phone 09 81 47 83 58 (open hours from Tuesday to Friday
10 a.m.-00 p.m. and 12 p.m.-00 p.m., excluding public holidays).


I asked a question to customer service. How quickly will customer service respond?


If you contact us by e-mail, a response will be systematically sent to you within a maximum of 24 hours.


Do I have to create an account to order?


It is not necessary to create an account to place an order.


What are the delivery costs?


You will find the shipping rates in by clicking here.

In which country do you deliver?

No special restrictions. However, orders outside the EU are subject to special examination. If we have any doubts about the completion of the order, we reserve the right to cancel it.


Do you deliver in the DOM TOM?


We ship to overseas departments and communities (Guadeloupe, Martinique, Guyana, Reunion, Mayotte). The shipping rate applied is that of international shipments.


What is the shipping time?

You will find the delivery times in by clicking here.

Are the items on sale really in stock?


The items offered on the site are physically in our stock. This allows us to deliver our customers quickly after placing the order. The inventory inventoried on the site may also If an inventory error affects a customer's order, we inform the customer during the day and offer to cancel his order. If the latter wishes to maintain it, we will indicate the necessary waiting period.


Can you deliver to a different address than the billing address?


For France, we can deliver to another address in France different from the billing address. For European Union (EU) countries, we can deliver a different address in the same country. For this, it is imperative that the recipient is the same person as that of the billing address and that the means of payment used is in his name. Internationally, we do not deliver to a different address than that of the invoice.


How do I get my purchase invoice?

We do not print paper invoices for reasons of economy. You can download your invoice at any time.

After placing an order on the site, an order confirmation email is sent to you. On this email, a link allows you to download the invoice in PDF format. If you cannot recover the invoice, make a request to customer service maroquineriegrandrue@gmail.com who will send it to you by email.


Which means of payment do you accept?


We offer several ways to pay for your order. You can pay by credit card or debit card from VISA, MASTERCARD, American Express, Apple Pay or PayPal networks.
If you pay with a VISA or MASTERCARD, we offer you the possibility of paying your order in 3 installments, free of charge.
You can pay by bank transfer. Choose this payment method at checkout. After validation, we will communicate our direct debit to you (IBAN and BIC) to transfer the amount of the order to us. Please note, this payment method is longer because the order cannot be processed after receipt of payment.
You can pay by check (only for France). Choose this payment method at checkout. After validation, send your check to the following address: Maroquinerie Grand Rue 89 bis, grande rue 54000 NANCY. Please note, this payment method is the longest because the order can only be processed 8 days after the check has been cashed.


Can I pay by bank transfer?


We do not accept SWIFT transfers from countries outside the EU area. You can pay by bank transfer, if you are in an EU country. To do this, choose this method of payment in the cash register. After validation, we will communicate our direct debit to you (IBAN and BIC) to transfer the amount of the order to us. Please note, this payment method is longer because the order cannot be processed after receipt of payment.


Can I pay by check?


We accept payments by check issued in France only. We do not accept checks outside France, even for delivery in France.
You can pay by check (only for France). Choose this payment method at checkout. After validation, send your check to the following address: Maroquinerie Grand Rue 89 bis, grande rue 54000 NANCY. Please note, this payment method is the longest because the order can only be processed 8 days after the check has been cashed.


Can we pay an order in installments?


We offer you the possibility of paying your order in 3 installments by bank card.
For this, you must be of legal age, without being subject to a measure to safeguard justice (guardianship, curatorship). The expiration date of the card must end after the date of the 3rd payment. You must be the recipient of the order. You will not be charged for this service. This payment facility is not a credit.
To pay in 3x, you must choose this means in the cashier, at the level of the choice of the means of payment. After entering your card, an authorization request is sent to your bank. After validation, we will debit the amount of the order in 3 payments:
- 1/3 debited when ordering
- 1/3 debited 30 days after
- 1/3 debited 60 days after

With this means of payment, you keep your right of withdrawal or exchange.

For more information : 3X credit card payment

Do you have a point of sale to go to?


If you want to see, touch or try an item, you can go to the store located at 89 bis, grande rue 54000 Nancy

What are the shop opening hours?


La Maroquinerie Grand Rue, 89 bis grande rue in Nancy is open Tuesday to Saturday from 10 a.m. to 00 p.m. and from 12 p.m. to 00 p.m. Sundays from 14 a.m. to 00 p.m. on market days at the Flea Market.


Can you make gift wrapping?


We can respond to this particular wish for this send us an e-mail to maroquineriegrandrue@gmail.com after confirming your order. We do not charge for this service.


Is it possible to place an order without VAT?


Our deliveries of goods in France and in EU countries are subject to French VAT. The prices displayed on the site include 20% French VAT. If you live in a country outside the EU, the prices will be calculated excluding tax (without VAT) in the cash desk at the time of payment.
To be able to benefit from this exemption, the order must be shipped outside the European Union (EU). We will enclose a CN22 / 23 form in place of proof of export. You will then be liable for the payment of taxes and customs duties of your country of residence.

Where can I enter my promotional code?


Promotional codes must be entered in the cashier when confirming your order. You can enter several promotional codes for the same order.


I have a credit. How do I enter it on my order?


In case of having, we have communicated a code to you. This must be entered in the cash register in the same place as the promotional codes. The amount of the credit will be deducted from the total amount of the order.

I saw an item in your shop that I cannot find on the website.

Can I order it remotely?


We have a lot of items in the shop that are not present on the website. In this case, contact us by phone or e-mail, we can prepare the order for you. You will then receive an e-mail resuming your order in which a link will allow you to pay and enter the delivery address.
I wish to make a purchase on behalf of a company. How to do ?
When you create an account, you are not given the opportunity to enter company information. Contact Customer Service who will provide the information for you.

I wish to return the items ordered. How should I do it ?
If you choose to return 1 or more item (s) to us. You must make the request within 14 days after the first presentation of your package. This request must be made to Customer Service by email to maroquineriegrandrue@gmail.com. Upon receipt of the request, Customer Service will send you a parcel return slip. You then have 72 hours to post the return package. Returned items must not be used and in their original packaging and accompanied by any gifts. Upon receipt and after checking their condition, the item (s) will be reimbursed.


Is it possible to make an exchange?


It is possible to request an exchange within 14 days after the first presentation of your package. After your request, you have 72 hours to post the return package.


How much time do we have to make an exchange?


14 days to request it from customer service, then 72 hours to return the item.


How to maintain my articles?


Leather goods require a little maintenance. We offer a range of maintenance products on the site. The proper use of each of them is well detailed. If you have any hesitation or a question relating to the interview, ask Customer Service: maroquineriegrandrue@gmail.com


Do you provide after sales service?


We provide after-sales service for all items sold at our store and on the website.
Outside the framework of the assumption of the manufacturer's warranty, we can carry out a paid repair of an article. To do this, please contact Customer Service by e-mail with a description and photos of the problem encountered. If the item is repairable, we will tell you the cost of the repair and reshipment. The shipping costs of the article are at your expense.
As part of the manufacturer's warranty coverage, ask Customer Service by e-mail maroquineriegrandrue @ gmailcom with a description and photos of the problem encountered. Customer service will decide on the admissibility of your request. If so, the Customer Service will open an after-sales service file and send it to the product manufacturer. The manufacturer's instructions will be sent to you to resolve the problem.